workforce management
Workforce management
tools made easy.
AI-infused workforce management lets you see and scale your agent performance and customer experience.
Use AI to drive more
productive operations.
Improve Efficiency
Streamline your workforce management process using AI to forecast, schedule, and scale your operations.
Reduce Costs
Reduce your administrative overhead and optimize your staffing levels to ensure you always have the right coverage.
Get Deep Data
Track your KPIs in real time and over time to spot trends and make data-backed decisions.
Reduce your staffing costs and improve your customer experience with smarter,
easier forecasting, scheduling, and reporting.
Use AI to manage your workforce.
Cut staffing costs and boost your service levels with our workforce management tool. With it, you get real-time dashboards, forecasting tools, rosters, capacity planning, and performance analysis to make every customer interaction a delight.
Ensure your contact center always
has the right resources.
Use AI and automation to help forecast volumes, optimize your staffing decisions, reduce your administrative effort, and drive better experiences for your customers and agents.
Keep your customers
and agents satisfied.
Predict call volumes and staffing needs automatically so you always have the right team on hand. Then, monitor analytics in real time or over time to find trends in your workforce’s performance and service levels so you can make agile, data-backed decisions.
Balance efficiency with service
using AI-backed workforce management.
AI FORECASTING
Use AI to generate insanely accurate forecasts based on real-time and historical data.
REAL-TIME ANALYTICS
Instantly see your workforce performance and service levels so you can respond quickly.
STAFFING ADJUSTMENTS
The system automatically shifts resources to meet unexpected demand.
ADHERENCE & OCCUPANCY
Get instant access to optimize your workforce productivity and service quality.
AI SCHEDULING
Automate and optimize your scheduling process based on shifts, rules, skills, and KPIs.
CAPACITY PLANNING
Align your long-term workforce planning with business growth and seasonal demand.
MULTI-TIME ZONE SCHEDULING
Maintain consistent customer support and workforce coordination across global operations.
A SELF-SERVICE PORTAL
Give agents access to schedules, shift swaps, and time-off requests, reducing administrative overhead.
testimonials
See why our customers love us.
Looking for more info on Broadvoice?
Here are a few resources to help you learn more about our workforce management tools.
