Small businesses are the unsung heroes of our economy. They’re peddlers of innovation, creativity, and community comradery. And, according to Forbes, they’re fueling job creation, economic diversity, competition, and stability in an otherwise rocky climate. Here are a few more interesting insights from the report.

• Small businesses make up nearly 99% of all U.S. businesses
• They employ 61.6 million people (a whopping 45.9% of the workforce)
• Small businesses added over 12.9 million jobs to the economy in the last 25 years

But still, businesses, especially small ones, have specific constraints and often ungenerous realities. To keep up with market changes, they need to adapt their strategies and stay updated on the latest tech trends.

But where do you start? Below we’ll walk through how to grow your small business with the right UCaaS platform.

What is UCaaS?

Spelled out, UCaaS means unified communications as a service. It’s the technology that connects your communication channels in a single cloud-based platform. In simpler terms, it puts your chat, calls, file sharing, collaboration tools, and video conferencing into one platform. You don’t need multiple apps or platforms to communicate with customers and coworkers.

More and more SMB operators are investing in UCaaS solutions because they improve productivity and help small businesses grow.

And, because everything is hosted on a cloud-based platform, your employees can access their communications from any device in a jiffy, anywhere they have internet access. And that’s particularly handy when you have a field team or hybrid or remote workers.

Check out the benefits of unified communications for small businesses in our blog post.

How to Grow Your Small Business with UCaaS

Here are four ways UCaaS helps grow your small business.

1. Easy scalability. UCaaS solutions make it easy to scale your business up or down. Look for a platform with a user-friendly interface that lets you add or delete users to meet changing demands. You should also be able to update features for individuals and groups with a single click. That way you can test a new market by opening a virtual office before you invest in additional employees or brick-and-mortar locations.

2. Increased mobility. Agility is the key to staying competitive. With a UCaaS solution, employees aren’t tied to their desks. They can use their mobile devices to communicate, collaborate, and get their work done, regardless of their physical location.

3. Expanded talent pools. Implementing a UCaaS solution means your employees can work from anywhere. This lets you recruit new employees in different cities, states, and countries. Without geographic barriers, you can find the best talent to meet your specific business needs.

4. Future-proof technology. UCaaS doesn’t require hardware or software upgrades, so you can take full advantage of new apps and features immediately. Because UCaaS is managed through a provider, software and hardware updates occur automatically in the background. You’ll always have the latest innovations and features to support your growth plans and business needs.

Want to learn more about how to grow your small business with UCaaS? Check out this blog post.

Grow Your Small Business with the b-hive UCaaS Platform

Broadvoice offers an advanced UCaaS platform that delivers a range of communications capabilities tailored to small businesses. You get business phones, video conferencing, texting, and collaboration tools on one platform. It’s rare to find these capabilities together in enterprise cloud solutions, let alone in a solution designed for small and medium businesses with as few as 10 employees.

Schedule a demo with one of our consultants to learn more about our UCaaS technology.

This post originally published on February 28, 2020 and was updated on March 21, 2024.