In today’s ever-changing world, businesses need the right solutions and staff to facilitate enhanced customer experiences. To support changing call volumes, demands, and seasonality, businesses using contact center technology in their day-to-day operations may need additional labor. Broadvoice’s new program, CXHub, was built in partnership with ArenaCX to help businesses expand their CCaaS operations with outsourced support.

CXHub Is Where CCaaS Meets Labor

As a global business process outsourcing (BPO) marketplace powered by ArenaCX, CXHub provides businesses with access to hundreds of pre-vetted BPOs and outsourcing providers to help with the staff augmentation, labor outsourcing, and contact center functions they need to grow, expand, and optimize their operations.

Here are some of the advantages:

• Increased revenue. Bringing in experts with advanced training leads to contacting more customers and leads — and more sales.
• Lower costs. BPO partners in the marketplace want to keep costs low to win and retain business.
• Improved customer experience. With more agents available to handle calls, customer interactions, and backlogs, customers receive faster, more personalized support.
• A global marketplace of hand-selected providers. An advanced RFP meticulously assesses each BPO provider so businesses are guaranteed to find the best fit for their specific needs.

CXHub helps businesses determine the best solutions to meet their outsourcing goals and ensures they align with their functional and financial requirements. Using this information, CXHub curates a shortlist of pre-vetted, best-fit outsourcing partners. Once a BPO is confirmed, CXHub creates the contract, assists with onboarding, and helps manage the partnership.

Meet Us at Customer Contact Week for Our Official Launch

Customer Contact Week (CCW) in Nashville is the go-to event for customer contact and CX leaders around the world. This year, hundreds of contact center and CX leaders will gather to share groundbreaking solutions, innovative ideas, expert insights, and best practices and network with top professionals in the CX industry. We are excited to officially announce CXHub at the show, and we look forward to connecting with existing and future customers at our booth to tell them more about this new program.

Want to learn more about CXHub and how it can expand your business operations? Come see us at Booth 118 at CCW or visit our website.