It’s 2 a.m. and your phone’s buzzing. Again. The emergency department’s number flicks onto your screen and your heart sinks because you know what’s coming. “The system’s down and we…

At 2:47 a.m., Sofia Martin clutches her partner’s hand as another contraction hits. Like thousands of expectant mothers each night, she’s unsure whether it’s time to head to the hospital…

Turn long waits into seamless service with real-time call insights and intelligent routing. No one likes being put on hold. But when you’re dealing with a toothache or trying to…