Contact centers have long been notorious for their sky-high turnover rates, with some studies pegging attrition at over 40% annually. It’s no secret that replacing an agent costs way more…

In the contact center world, a quiet revolution is underway. Artificial intelligence (AI) is no longer a buzzword; it’s a game-changer. But here’s the twist: AI isn’t here to replace…

Discover how UCaaS empowers retailers to deliver fast, seamless, and personalized customer interactions. Learn how to enhance service with voice, text, video, and CRM integrations.

You’ve just invested in cutting-edge tech, onboarded a stellar team, and set ambitious goals for your contact center. But something’s still not clicking. Calls are dragging, customer satisfaction scores are…

High turnover, agent burnout, plummeting morale — sound familiar? Contact center managers, like you, juggle these challenges daily. While firefighting these issues may feel like the norm, here’s the kicker:…

Did you know that 90% of customers consider “immediate” responses crucial when they have a question? With growing demands and stretched-thin contact center teams, meeting this expectation can feel impossible….

Let’s set the scene: It’s 2025, and contact centers everywhere are brimming with AI chatbots, virtual agents, and automation tools. These technologies promise faster resolutions, reduced costs, and seamless customer…

The vacation season is the busiest time of year for some businesses – think Disneyland — and the slowest for others — like many B2B businesses.

Imagine this: It’s the final moments of a high-stakes soccer match in Ted Lasso. Jamie Tartt—talented but self-centered—is under pressure. Coach Lasso doesn’t just yell instructions from the sidelines; he…