We mention the idea of the Broadvoice Difference quite a bit, but what exactly is it? The Broadvoice Difference describes what sets us apart from the thousands of telecommunications providers in the industry. It encompasses our award-winning products and services, but more importantly, it reflects our commitment to our customers to deliver excellent customer experiences.
Our Service Culture and Commitment to Our Customers
Everything we do here at Broadvoice is rooted in a genuine commitment to customer satisfaction and authentic customer relationships. Our teams provide worldwide support anywhere, anytime, 24/7/365. Our customers can rest easy knowing they’ll receive personalized support designed to address their concerns and solve their problems while building enduring relationships with our teams.
Broadvoice sets the gold standard in service culture and customer support thanks to our uniquely crafted Broadvoice Success Program that provides dedicated 90-day onboarding to every customer. As part of the program, each customer is assigned a dedicated specialist to act as the point of contact for all their concerns and troubleshooting, and the specialists’ main goal is to ensure customers have everything they need to be successful with their products. The Broadvoice Success Program is not just an offering but a promise of unparalleled service and dedication to success.
When it comes to our customer service and support, the Broadvoice Difference is about ensuring our customers aren’t just tickets in a queue but valued partners.
The Power, Performance, and Profitability of Our Products
Broadvoice products provide powerful platforms, performance, and profitability — or, as we call them, the 3 Ps — that are distinct from our competitors.
The Broadvoice CCaaS platform offers a suite of features specifically designed to meet business needs, including an aggressive Dialer and a proprietary Smart Scripting feature that have been shown to triple outbound sales and significantly boost operational efficiency. We are constantly expanding our products as we look for ways to incorporate innovations to stay ahead of technological trends and meet changing business needs.
Our primary focus is always on our customers and how we can provide them with the best solutions for their customers and their business. As such, we are always looking for ways to improve performance for our customers and provide them with an exceptional experience. Our product maps are constantly expanding and evolving as we search for new ways to automate, streamline, and create consistency across our customers’ tech stacks so they can focus on what matters most — their business.
Businesses aren’t one-size-fits-all, and pricing shouldn’t be either — that’s why we have flexible pricing models. Our customers save money by only paying for what they need — especially with fluctuating call volumes, seasonality, staffing shortages, and more. Broadvoice doesn’t just make promises — we deliver ROI, and our customer stories prove it.
When it comes to our products, the Broadvoice Difference is about providing our customers with best-in-class solutions to meet their changing business needs.
Our Focus on BPOs
We are obsessed with BPOs, and that’s why contact center veterans engineered our Broadvoice CCaaS platform with BPOs in mind. We know first-hand that BPOs operate more efficiently and meet their client’s demands more effectively when they have the right technology. By providing BPOs with the tools they need to streamline their customer engagement processes and increase efficiency, Broadvoice CCaaS is a game-changer for the BPO industry. It not only optimizes the day-to-day functions of BPOs but liberates IT stakeholders from operational stresses, enabling them to focus on strategic and high-value tasks.
Here are a few ways Broadvoice CCaaS helps BPOs.
- It is a low-code, easy-to-use platform. Broadvoice CCaaS is an affordable, easy-to-use, and autonomous solution that allows BPOs to create campaigns quickly using a low-code, drag-and-drop interface.
- It offers consistency and flexibility. By facilitating consistent customer experiences across all channels and offering flexible pricing plans, the Broadvoice CCaaS platform is ideal for BPOs looking to increase efficiency and customer loyalty.
When it comes to BPOs, the Broadvoice Difference is about providing BPOs with technology solutions tailored to their specific needs and pain points.
Providing Our Customers with the Best Solutions is the Broadvoice Difference
Our goal at Broadvoice is to create meaningful, lasting connections with our partners and customers. We do this through our award-winning customer support and products that focus on the needs of our customers.
Visit our webpage to learn more about the Broadvoice Difference, or schedule a demo to discover how our products can work for your business.
