BROADVOICE PHONE SYSTEM FOR HEALTHCARE PROVIDERS
Cure communications complexity with HIPAA-compliant cloud-based UC.
Broadvoice b-hive is your prescription for improved employee communications and better patient experiences.
Is your traditional phone system outdated? It’s time to upgrade.
Whether you manage a small family medical practice, a chain of urgent care centers, or a regional hospital campus, you’ve got more important things to worry about than managing an aging phone system. Broadvoice b-hive UCaaS platform gives your facility modern capabilities as a subscription service. You don’t have to worry about updating features, adding seats, or securing the system — it’s taken care of for you. Best of all, it’s HIPAA compliant.
MOBILE APP
Work where your patients need you.
Our all-in-one cloud-based Communicator app lets doctors, nurses, orderlies, and administrative staff work anywhere — from the exam room to the waiting room and from admitting to billing. Communicator lets them call, chat, video, fax, and more — all from their existing internet-enabled smartphone, laptop, or PC.
TELEMEDICINE
The doctor is in (online).
Video consultations with medical professionals — which were recommended to stem the spread of COVID-19 — are now preferred by many patients because they’re convenient and contagion-free. Our built-in video conferencing platform enables you to give patients the care they need from the comfort of their homes.
ADVANCED CALL ROUTING
Quickly connect patients to care.
Our built-in auto attendant ensures time-sensitive medical calls are answered every time. Our virtual receptionist directs callers to the right extension, reducing hold times and connecting patients (and their loved ones) with the help they need. You can even add optional virtual call center features for busy departments like billing, scheduling, and triage.
HIPAA COMPLIANT
Protect patient privacy.
First, do no harm. Second, safeguard protected patient health information (PHI). These are imperative for all medical professionals. Broadvoice b-hive encrypts communications to meet the data privacy and security requirements of the Health Insurance Portability and Accountability Act (HIPAA). We can also provide you with a Business Associate Agreement for added peace of mind.
BUSINESS CONTINUITY
Rely on always-on communications.
Don’t let your on-site phone system get in the way of providing immediate assistance and instant answers for the ill or injured. Our cloud-based system is location independent and can work anywhere. In addition, it’s housed in geo-redundant data centers, so it will be up and running even when there’s a power outage, storm, fire, or other disaster.
FUTURE-PROOF
A phone system that never grows old.
Unlike on-site phone systems, Broadvoice b-hive is constantly updated. Our in-house developers add new features and functionality automatically, so there’s no new software or hardware to buy. You can even add users easily and incrementally as your team grows.
FLEXIBLE PRICING
Pick from budget-friendly plans.
Whether you’re a multi-location medical center or a solo practitioner, Broadvoice b-hive can work for you. No big capital outlays are required to get started. Monthly pricing is right sized by the number of users or connections for affordability and predictability. Only pay for the features and IP phones you need and save by excluding the ones you don’t.
UNIFIED COMMUNICATIONS
Never miss communications updates.
Broadvoice unifies all communications — calls, chat, text, fax, voicemail, video conferencing, collaboration, and more — on one platform and one user interface. Everything is in one place. No app switching and no more missed messages!
Ready to cure communications complexity?
Contact a communications specialist to learn how Broadvoice can help.
What our customers are saying
See why healthcare providers love us.
Additional healthcare resources.
3 Ways a Healthcare Contact Center Can Increase Revenue for Your Medical Practice
A CCaaS solution can help medical practices recoup lost revenue from unpaid invoices, missed appointments, and poor patient experiences.
7 AI Call Center Software Tools Your Healthcare Organization Should Investigate to Streamline the Patient Experience
Your healthcare organization should investigate these seven AI call center software tools to enhance the patient experience.
Decoding the Benefits of a Virtual Contact Center for Your Medical Practice
Learn how a virtual contact center can improve patient satisfaction, build trust, and keep your patients coming back time and time again.
