LOS ANGELES — March 20, 2025—Broadvoice | GoContact, a leading global customer experience technology provider, announced it won the 2025 INTERNET TELEPHONY Product of the Year award for its b-hive…

LOS ANGELES — March 12, 2025— Broadvoice | GoContact, a leading global customer experience technology provider, announced it was the recipient of the Silver Stevie Award for Best Customer Satisfaction…

Broadvoice has partnered with TPG to bring AI-powered automated quality assurance capabilities into their CCaaS platform.

Broadvoice has launched its latest AI-powered feature, Post-Call AI for its GoContact CCaaS platform. With AI-backed sentiment analysis, detailed summaries and data-rich transcripts, Broadvoice’s newest solution delivers actionable insights into every call to streamline operations and drive higher customer satisfaction.

Broadvoice has received a Net Promoter Score® (NPS®) of 60 for its CCaaS solutions, including the GoContact platform.

Broadvoice has launched its 2025 CX World Tour, designed to introduce partners, distributors, and end-users to its new Global Partner Program and award-winning AI-powered CCaaS platform, GoContact.

LOS ANGELES—January 14, 2025—Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS platform, GoContact, received the prestigious 2025 BIG Innovation Award. Judges called GoContact a “great…

LOS ANGELES—January 7, 2025—Broadvoice, a leading global customer experience technology provider, announced today that its UCaaS platform, b-hive, received the 2024 Unified Communications Excellence Award. Presented by TMC’s INTERNET TELEPHONY…

LOS ANGELES—December 18, 2024—Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS platform, GoContact, received the 2024 Customer Experience Innovation Award. Presented by TMC’s CUSTOMER magazine,…