Broadvoice has partnered with TPG to bring AI-powered automated quality assurance capabilities into their CCaaS platform.

Broadvoice has launched its latest AI-powered feature, Post-Call AI for its GoContact CCaaS platform. With AI-backed sentiment analysis, detailed summaries and data-rich transcripts, Broadvoice’s newest solution delivers actionable insights into every call to streamline operations and drive higher customer satisfaction.

Broadvoice has received a Net Promoter Score® (NPS®) of 60 for its CCaaS solutions, including the GoContact platform.

Broadvoice has launched its 2025 CX World Tour, designed to introduce partners, distributors, and end-users to its new Global Partner Program and award-winning AI-powered CCaaS platform, GoContact.

LOS ANGELES—January 14, 2025—Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS platform, GoContact, received the prestigious 2025 BIG Innovation Award. Judges called GoContact a “great…

LOS ANGELES—January 7, 2025—Broadvoice, a leading global customer experience technology provider, announced today that its UCaaS platform, b-hive, received the 2024 Unified Communications Excellence Award. Presented by TMC’s INTERNET TELEPHONY…

LOS ANGELES—December 18, 2024—Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS platform, GoContact, received the 2024 Customer Experience Innovation Award. Presented by TMC’s CUSTOMER magazine,…

Broadvoice is honored to announce they’ve landed the top spot for the 2024 CCaaS Product of the Year award from CUSTOMER magazine.

LOS ANGELES—October 31, 2024—Broadvoice, a leading global customer experience technology provider, announced today that it won the 2024 Friend of the Channel Award. Presented by INTERNET TELEPHONY Magazine, the honor…