We’re in the Jetsons’ age of connectivity. Our cars can trigger an automation to flip on the house lights and music as we get close to home. We can start our vacuum cleaners and dishwashers from 1,000 miles away with a tap of our phones. And at work, automation and AI can help teams across the globe get answers fast — without involving the subject matter expert who lives three time zones away.
In this era of digital transformation, effective communication is paramount to success. With the mass onset of remote work after the pandemic, traditional communication methods now tend to fall short in addressing the unique challenges of distributed teams. To thrive in this new work paradigm, businesses need cloud communication solutions that enable seamless connectivity, collaboration, and automation. But how do you get started?
Here are three essentials of business communication your business needs to be successful in our digital-first workforce.
Three Essentials of Business Communication
1. Automation and AI
Let’s be honest: AI is the new CX frontier. It. Is. Everywhere. From Siri and Alexa to your doctor’s office and car dealership, there’s no question it’s one of the world’s newest essentials for business communication.
And while it can be intimidating at first, embracing AI and automation doesn’t have to be hard or scary. In fact, when implemented appropriately, it can dramatically improve your customer experience and agent productivity by eliminating repetitive, time-consuming tasks.
One of the easiest ways to add automation is with an auto attendant. An auto attendant is like your company’s virtual receptionist, routing calls to the appropriate person or department. It helps streamline the call process and ensures callers reach the right person or department without going through a human receptionist every time.
2. Advanced Collaboration Features
It can be hard to effectively collaborate when you’re working in a different location than your coworkers. Your business communication solution should make it easier, though. With it, you should be able to text, call, email, chat — you name it. Plus, it should have features that facilitate collaboration: video conferencing and calling, integrations with popular CRMs and apps, file sharing, etc.
Effective collaboration inspires ideas, increases productivity, and encourages cross-departmental communication.
Want to learn more about the benefits of collaboration in your small business? Check out this blog post.
3. Remote Accessibility
One of the greatest perks of remote work is the ability to work from anywhere with an Internet connection. Your employees should have access to all the essentials of business communication anywhere, on any device (desktop, laptop, tablet, mobile, etc.), regardless of location.
Unified communications improve productivity and support a healthy work-life balance. It also lets you focus on the things that matter most to your business.
Essentials of Business Communication: b-hive UCaaS and b-hive Communicator
Communication is the foundation of a successful business. At Broadvoice, we believe in infusing care into your business communications. We aim to build strong connections that help businesses communicate more effectively. Our cloud PBX solution, b-hive UCaaS, is perfect for this. The app version of this service, b-hive Communicator, includes video capabilities.
Both solutions give you more control of your time and connectivity. Plus, they offer the flexibility and accessibility that today’s remote workers need to stay connected.
Broadvoice supports your business with these essentials of business communication, a powerful UCaaS solution, and genuine customer care.
Ready to optimize your business communications? Chat with one of our consultants.
This post was originally published on June 9, 2022, and was updated on February 29, 2024.
