9 Must-Have Features for Your UCaaS Platform for a More Connected Customer Experience
Here’s a list of nine must-have features in your UCaaS platform.
PRODUCTS
CXHub
Your connection to a perfect-fit BPO for improved customer experiences.
The Right Contact Center Analytics Boost Your Agent Experience (With Examples)
Tracking the right contact center analytics can be a game-changer for your agent experience.
Your How-To Guide for Finding the Right Workforce Management System for Your Full CX
The right workforce management system can make your life as a contact center manager easier by enhancing your CX and streamlining your operations.
6 ways you can put 1:1 texting to work for your business
Texting is fast becoming the go-to for personal communications and not just among Gen Z and Millennials. What may surprise you, however, is that most people want to text businesses, too.
Managing an Outbound Call Center: A 3-Part Framework for Coaching Highly Effective Agents
We’ve created a three-part framework that breaks down how to coach highly effective agents in your outbound call center.
Upgrading Your Cloud Contact Center: Why It’s Time to Move to a Modern CX
Upgrading your cloud contact center is key to staying ahead of the competition, delivering excellent CX, and boosting your CSAT.
What is CCaaS? Your Quick Guide to Understanding Contact Center as a Service Technology
We’ve created a guide that outlines the benefits, must-have features to look for, and what to consider when adding CCaaS.
12 Tips to Managing an Inbound Call Center Team for a Boost in Productivity
Manage your inbound call center more effectively, boost agent productivity, and improve customer satisfaction with these 12 tips.
Communicator’s Latest Enhancement Offers Users a New Chat Experience
The b-hive Communicator app was recently upgraded to improve the chat experience.
