The right workforce management system can make your life as a contact center manager easier by enhancing your CX and streamlining your operations.

Texting is fast becoming the go-to for personal communications and not just among Gen Z and Millennials. What may surprise you, however, is that most people want to text businesses, too.

We’ve created a three-part framework that breaks down how to coach highly effective agents in your outbound call center.

Upgrading your cloud contact center is key to staying ahead of the competition, delivering excellent CX, and boosting your CSAT.

We’ve created a guide that outlines the benefits, must-have features to look for, and what to consider when adding CCaaS.

Manage your inbound call center more effectively, boost agent productivity, and improve customer satisfaction with these 12 tips.

The b-hive Communicator app was recently upgraded to improve the chat experience.

What if you could predict the future? Better yet, what if you could read your customers’ minds and know exactly what they want before you answer their calls? Imagine foreseeing…

Managing a call center isn’t easy. It takes strategic vision and calls for several difficult in-the-moment decisions each day. It demands poise while handling busy and unpredictable daily operations. And…