The auto attendant can help businesses increase employee productivity while providing a streamlined experience for customers.

UCaaS and CCaaS platforms provide features that can help improve customer service in manufacturing firms.

A feature-rich UCaaS platform can help improve the efficiency of manufacturing firms both in the office and on the factory floor.

Adopting digital-first solutions such as CCaaS, UCaaS, and business SMS can help sales and marketing teams in manufacturing firms recruit and retain customers.

Broadvoice is excited to bring the GoContact Contact Center Solution to SMBs in North America.

Manufacturing is one of the last industries you would expect to find remote and hybrid work but investing in a UCaaS system can make it possible (and profitable).

The pandemic radically changed the traditional shopping experience for employees and customers alike, and many retailers adapted to these changes with the help of cloud communications solutions.

Given the crucial role that human connections and interactions play in the retail industry, it’s important for retailers to invest in communication solutions that allow them to connect with their customers on a personal level while also incorporating technological advancements.

While retailers have successfully navigated changes to the “what” and “where” of the industry as a result of the pandemic, the “who” has been harder to address. Prioritizing employees and providing them with the proper communication solutions is a great way to recruit and retain talented employees.