Picture this: A customer calls your contact center, frustrated and ready to churn. Instead of a disinterested agent fumbling for answers, they’re greeted by a calm, confident professional who listens,…

Let’s face it: employee turnover is one of the biggest headaches for contact center leaders. Did you know the average turnover rate for contact center agents hovers between 30-40%? And…

Learn how to enhance agent experience in your contact center with actionable strategies that boost employee engagement, reduce turnover, and improve customer satisfaction. Discover why investing in your agents is the key to delivering exceptional CX.

Nothing frustrates a customer more than repeating their story five times to five different agents. You’ve been there, right? Maybe you called a company, emailed them, and even sent a…

Email has died a million deaths. It’s been labeled “obsolete” more times than we can count. Yet here we are. Email support is not only still alive, but it’s thriving…

It’s time to move your contact center reporting from a back-office chore to a front-line tactic with Advanced Analytics.

Say you just got home from another long day at work. You’re tired (and maybe a little cranky) when you walk down into the basement to find…splash. Water. It’s everywhere….

By adding and activating your customer analytics, you can connect the dots across your UCaaS and CCaaS systems, showing your entire customer journey.

Picture this: a customer emails your support team about an issue. Hours later, they follow up on social media, only to get a completely different response than they find hitting…