Companies that strategically invest in the right customer experience trends are gearing up to lead the competition next year.

Your customers expect to interact with you as they do with their best friends. They want to connect on their favorite channels, whether that’s SMS, chat, phone, or something else….

Today, I ordered groceries from my phone during lunch and had them delivered before dinner time. Which, as I’m sitting here nine months pregnant with a toddler and tween eating…

By 2028, cloud technology will become a business necessity, according to Gartner. And it’s easy to see why. Cloud technology is, simply put, changing the game for contact centers. It…

Picture this: You run a bustling contact center where calls, chats, and emails are pouring in at all hours of the day, most days of the week. But it’s okay…

Did you know increasing customer retention rates by just 5% can increase your profits by up to 95%? What’s more, when you prioritize your customer experience, you can grow revenues…

The 10-digit long code (10DLC) registration and campaign validation is taking over business SMS, creating a safer, less spammy playing field for texting. But the process to 10DLC compliance can…

Dig into 13 customer service best practices you can add to your contact center workflow immediately to make customers & agent more satisfied.

Is an omnichannel retail strategy more valuable to your customers? The simple answer? Yeah. It is. But, why? Some 73% of all customers use multiple channels during their shopping journey….